Free fully tracked and insured next day shipping on all items
Shipping & Returns
Shipping Policy
Who do we use to ship your order?
We ship all of our products with our shipping partner Royal Mail Group ltd. We use Royal Mails special delivery guaranteed 1pm delivery.
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When can I expect my order to arrive?
Your order should arrive within 2-4 working days. This allows us time to process and package your order.
In rare circumstances, delivery may be longer than expected. This may be down to a multitude of reasons, such as postal strikes, busy periods of the year and third-party shipping operational collapses. We will try our utmost best to meet the delivery times we state.
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Can somebody else sign for my delivery?
Yes. anybody at the specified delivery address can sign for your parcel.
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What do I do if I miss my delivery?
Royal Mail will leave you a card informing you that delivery has been attempted. On this card there will be details regarding your local post office where the parcel will be held for 7 days. You will need identification and the card to collect your parcel.
How do I know if my order has been shipped?
After we have shipped your order, you will receive an email linking to your order status page. You can track your parcel by copying and pasting the tracking number for your parcel into Royal Mails 'track an item' page.
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Do you Ship worldwide?
Yes, we do. We use our shipping partner Royal Mail to deliver your watch overseas. Delivery to Europe takes 3-5 business days and outside Europe, 5-7 Business Days.
Return & Exchange Policy
Refund, exchange and returns criteria:
Tick Tock Timepieces offers returns, refunds and/or exchanges for any of its products which fit one or more of the following criteria:
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· The item the customer ordered arrived damaged.
· The item the customer ordered did not arrive.
· The item the customer ordered does not match the description of their purchase.
Actions the customer should take:
If Your order comes under one or more of the reasons stated in the above paragraph, the customer should get in contact with us promptly. We will resolve the problem either by issuing a refund (up to 100%), exchange or a return. Please note that customers should get in contact within the timeframe of 30 days from the purchase date of the product. Issues opened outside this period may be unprioritized. We offer returns (if your item meets one of the criteria in the above paragraph) within the 30-day period.
Customers should expect a return/refund (up to 100%)/exchange within 10 business days of us receiving the item at the returns address, or 10 business days from when you receive a reply to your message/email/text regarding your issue (if your item meets one of the criteria) for refunds that don't require the product to be returned.
​When returning your item, please send it with tracked and insured shipping to guarantee the safety of the product. We are not responsible for the items until they have arrived at the returns address.